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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Summary of Meeting 4

Summary of Meeting 4

Q Please join me LIVE if you can (Friday, July 17 at 7 p.m.) Use the meeting information below, or just click on the Zoom link in Canvas (on the left hand side of your Canvas page). Look for the "Join" button for our June 21 meeting. If you are unavailable for the LIVE discussion, please watch the recording and send me a summary (including any questions you have) through the Canvas inbox. Bonnie Hays is inviting you to a scheduled Zoom meeting. Topic: 2020SU_OST1384_70 Time: Jun 21, 2020 05:00 PM Eastern Time (US and Canada) Join Zoom Meeting https://cfpatriots.zoom.us/j/96857358840?pwd=TDJqZ0YxUzllNE5xUXFWRVYyVHF2dz09 Meeting ID: 968 5735 8840 Password: Part 3 One tap mobile +13017158592,,96857358840# US (Germantown) +13126266799,,96857358840# US (Chicago) Dial by your location +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 646 876 9923 US (New York) +1 253 215 8782 US (Tacoma) +1 346 248 7799 US (Houston) +1 408 638 0968 US (San Jose) +1 669 900 6833 US (San Jose) Meeting ID: 968 5735 8840 Find your local number: https://cfpatriots.zoom.us/u/adfN0pBfpq

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The subject matter of Meeting 4 has been about the main concepts covered in this class like importance of effective communication, advanced skills, and changing environment of customer service. There is the requirement of the students to identify generational differences to provide effective customer service. This is because the perspectives of customers of different generations can be diversified and similar approach to customer service for different personalities of customers can be ineffective.